Australia's largest Share Registry
Computershare is Australia's largest share registry with over 800 ASX listed companies using its services.
The company listed on the Australian Securities Exchange (ASX) in 1994 under the ticker symbol “CPU” and currently has a market capitalisation of ~$8.79b (Feb 2018).
Most bluechip companies (e.g. BHP, NAB and WES) use Computershare as it's a global company with a presence in all major financial markets.
Like most large organisations, Computershare lacks the “human” touch and call centre operators can only provide assistance on specific things. For example, if an IPO has been delayed, the call centre operator at a small registry might investigate on your behalf and provide a reason why there’s been a delay. Large registries are unable to provide this level of service.
Reasons to contact a Share Registry include:
- Confirm your share holdings
- Replace lost paperwork
- Change your address for company correspondence
- Update TFN details
- Provide dividend payment instructions
- Change communication options (e.g. post or email)
How to access your Computershare holdings
1) Click “Login to Investor Centre”
2) Select "Create Login" or “Access a Single Holding”
Creating an account is useful if you have multiple shareholdings with Computershare. One login will provide details on all shareholdings.
Select "Access a Single Holding" if you're only interested in one company.
3) Enter your details
The SRN / HIN can be found on the most recent holding statement or share certificate. It’s 11 characters long an usually starts with an “X” or “I”.
4) Portfolio Page
The Portfolio Page is the "Homepage" where you can navigate to all shareholding management features.
Most changes to your account will require a form to be signed and returned. The most frequently requested forms can be found here.
What is a Share Registry?
A share registry is an organisation that helps a company manage their list of shareholders. Responsibilities include maintaining an accurate record of shareholder transactions, issuing holding statements and managing dividend payments.
All ASX listed companies have a dedicated share registry that shareholders can contact about their holdings.
SRN vs HIN
Long gone are the days where shareholders receive a share certificate in the mail to prove their holdings.
Shares are now digitally held on HIN (with a stockbroker) or SRN (with the registry). No matter which way your shares are held, you remain the beneficial owner, even if the stockbroker or registry goes bankrupt. Look at the first character of your SRN/HIN on your most recent Holding Statement:
- An "X” indicates your shares are held on CHESS under a HIN (Holder Identification Number) with a stockbroker.
- An "I” indicates your shares are held ISSUER SPONSORED under an SRN (Security Reference Number) with a share registry.
If you hold shares on CHESS then your stockbroker should be your first point of contact for any queries regarding your holdings. They will liaise with the registry on your behalf and can confirm with 100% certainty the number of shares you hold on that HIN.
If you hold shares Issuer Sponsored then you will need to contact the registry for anything related to your holdings (e.g. address changes, confirm holdings etc.).